Community Advice & Representation Service Project
To offer advice, advocacy and representation services to LADPP’s users in the areas of housing, homelessness, welfare benefits, community care, education, training and health care to migrants, refugees and asylum seekers from the Spanish and Portuguese community.
The following report describes the number of drop-in and appointment sessions, the number of members and enquiries attended and offered during April 2017 to March 2018, and the number of new members to LADPP form April 2017 to March 2018.
During April 2017 to March 2018 we had 96 drop-in days, in which we dealt with 1635 enquiries drop in sessions with our users and members. We also had 339 appointment days in which the advice service followed up the casework of 534 members. We dealt with issues regarding benefits, health, and housing. We are currently still increasing our services and the organisation is growing and providing an excellent service.
Following the evaluation feedback of services from users:
80% of users have accessed their benefits entitlements that they applied for,
Through this year we support around 65 appeal process in which 58 were successful and 7 were declined by the claimant due to lack of supporting evidence for their appeal. We are expecting this service to grow as there is a need for legal advice and appeal support for those that are failing their limited capability for work assessment. The main concerns clients have been regarding Housing and Housing Benefit issues as well as PIP-DLA and AA application and renewal forms, Council Tax Benefits, Income Support, Employment and Support Allowance, Jobseeker Allowance and Tax Credits, as well as support in their welfare benefits appeal representation process.
12 homeless applications were made placing 12 families in temporary accommodation.